Last updated: July 27, 2026
This Privacy Policy explains how Capital Cleanout Co. ("Capital Cleanout Co.," "we," "us," or "our") collects, uses, and protects information when you visit capitalcleanoutco.com or contact us about our junk removal and property cleanout services in Raleigh and the North Carolina Triangle.
Information We Collect
We collect information you provide directly to us when you request an estimate or contact us, including your name, phone number, email address, the job or property address, and details about what you need removed. We also automatically collect basic technical information such as your IP address, browser type, and pages visited, through standard website analytics.
How We Use Your Information
- To respond to your estimate requests and questions
- To schedule and carry out junk removal and cleanout jobs
- To send you appointment reminders, job updates, and follow-up communications
- To improve our website and services
- To comply with legal obligations
SMS and Text Message Communications
We may send SMS text messages to customers who explicitly opt in via the chat widget at capitalcleanoutco.com. You consent by starting a chat, providing your mobile number, and agreeing to the SMS consent language presented in that chat. We use your phone number solely to send the message types described below.
Message types: Estimate confirmations, appointment and scheduling reminders, job updates, follow-up communications, and/or promotional offers relating to the request you submitted through the chat.
Message frequency: Message frequency will vary based on your request activity. You may receive up to 4 messages per month.
Opt-out: You can cancel SMS at any time. Reply STOP to opt out of any message. After we receive your STOP request, we will send one final confirmation message and you will receive no further messages. To re-subscribe, start a new chat with us and opt in again.
Help: Reply HELP for assistance to any message, or contact us at (984) 340-1324 or info@capitalcleanoutco.com.
Carriers are not liable for delayed or undelivered messages.
Age requirement: You must be 18 years of age or older to opt in to SMS communications.
Message and data rates may apply. Contact your wireless provider with questions about your plan.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support of services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How We Share Information
We do not sell your personal information. We may share information with trusted service providers who help us operate our business and complete your job, and only as needed to provide those services. As stated above, mobile opt-in information is never shared with third parties or affiliates for marketing or promotional purposes.
Cookies and Analytics
Our website may use cookies and similar technologies to understand how visitors use the site so we can improve it. You can set your browser to refuse cookies, though some parts of the site may not function as intended.
Data Security
We take reasonable measures to protect the information you provide against loss, misuse, and unauthorized access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
State Privacy Rights
Depending on the state where you reside, you may have additional rights regarding your personal information under applicable state privacy laws, including those in California (CCPA/CPRA), Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Texas, Florida, North Carolina, and other states with consumer privacy legislation.
These rights may include the right to: know what personal information we collect and how it is used; access or receive a copy of your personal information; request correction of inaccurate information; request deletion of your personal information; opt out of the sale or sharing of your personal information; and non-discrimination for exercising your privacy rights.
We do not sell personal information. We do not share personal information for cross-context behavioral advertising. To exercise any of the rights described above, contact us using the information on this page. We will respond within the timeframe required by applicable law (typically 45 days).
Children's Privacy
Our services are directed to adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
Contact Us
Capital Cleanout Co.
Phone: (984) 340-1324
Email: info@capitalcleanoutco.com
Serving Raleigh and the North Carolina Triangle